What it does
Collect explanations, needs and suggestions that a fixed list cannot cover.
When to use it
After a task or rating when you need to understand why.
Before you begin
- A question about one specific topic.
See how it works
Guided tutorial
Read each step and choose Play to hear the explanation while following the screen.
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Write the question
What to doEdit question
Real screens with demo data
In Build, click Add block and choose Open-ended question. In Question, enter “What was it like to find the receipt?”. This allows people to describe either ease or difficulty. Fill in the example below.
- What was it like to find the receipt?
An example to try
What was it like to find the receipt?
What you see in results
- Read individual answers before interpreting the word cloud.
- AI categories and sentiment help organize answers; inspect the supporting excerpts.
Avoid these mix-ups
- Avoid leading wording: “Why was it so difficult?” assumes difficulty.
- A high character minimum can produce forced answers.