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Open question

Discover the reason in the participant’s own words.

What it does

Collect explanations, needs and suggestions that a fixed list cannot cover.

When to use it

After a task or rating when you need to understand why.

Before you begin
  • A question about one specific topic.

See how it works

Write the question

Real screens with demo data

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Write the question

Add Open question and ask for a specific account.

  • What made finding the receipt difficult?

An example to try

What made finding the receipt difficult?

What you see in results

  • Read individual answers before interpreting the word cloud.
  • AI categories and sentiment help organize answers; inspect the supporting excerpts.

Avoid these mix-ups

  • Avoid leading wording: “Why was it so difficult?” assumes difficulty.
  • A high character minimum can produce forced answers.

Keep learning

Simple input

Collect a short value in a defined format.

4 steps · See how it works

Opinion scale and metrics

Choose the right scale for clarity, recommendation, satisfaction or usability.

4 steps · See how it works
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